APA Style
Carlaw, Peggy, Deming, Vasudha Kathleen. (1999).
The Big Book of Customer Service Training Games : quick, fun activities for training customer service reps, salespeople, and anyone else who deals with customers .
New York:
McGraw-hill book company.
Chicago Style
Carlaw, Peggy, Deming, Vasudha Kathleen.
The Big Book of Customer Service Training Games : quick, fun activities for training customer service reps, salespeople, and anyone else who deals with customers.
New York:
McGraw-hill book company,
1999.
Text.
MLA Style
Carlaw, Peggy, Deming, Vasudha Kathleen.
The Big Book of Customer Service Training Games : quick, fun activities for training customer service reps, salespeople, and anyone else who deals with customers.
New York:
McGraw-hill book company,
1999.
Text.
Turabian Style
Carlaw, Peggy, Deming, Vasudha Kathleen.
The Big Book of Customer Service Training Games : quick, fun activities for training customer service reps, salespeople, and anyone else who deals with customers.
New York:
McGraw-hill book company,
1999.
Print.