APA Style
Zeithaml, Valarie A, Bitner, Mary Jo, Gremler, Dwayne D. (2013).
Services marketing: integrating customer focus across the firm .
New York:
McGraw-hill book company.
Chicago Style
Zeithaml, Valarie A, Bitner, Mary Jo, Gremler, Dwayne D.
Services marketing: integrating customer focus across the firm.
New York:
McGraw-hill book company,
2013.
Text.
MLA Style
Zeithaml, Valarie A, Bitner, Mary Jo, Gremler, Dwayne D.
Services marketing: integrating customer focus across the firm.
New York:
McGraw-hill book company,
2013.
Text.
Turabian Style
Zeithaml, Valarie A, Bitner, Mary Jo, Gremler, Dwayne D.
Services marketing: integrating customer focus across the firm.
New York:
McGraw-hill book company,
2013.
Print.